For 20 years, Terry O’Connor has advocated for the rights of service personnel to access their lawful entitlements, including the sought-after Gold Card, which grants unlimited access to medical services, or to gain compensation for post-traumatic stress disorder. ‘Cases are complex jigsaws,’ he says, ‘requiring the chasing down of witnesses, detective work and knowledge of military history, and can take years to appeal from the date of the original primary decision.’